Processing & Shipping
****COVID -19 Shipping Updates****
Mom Life Gear works with several fulfillment partners to print and ship our orders. We’re in regular communication with them for the latest updates on how COVID-19 will affect us. Thankfully most of our production partners are still operating and the majority of our products have not been impacted. Products that have known delays will be updated on the product description page. We are trying our best to keep this as up to date as possible.
If you have any questions regarding the availability of a certain product or shipping time please send a message to firstname.lastname@example.org prior to ordering.
Your support means a lot to us, especially during this time. Stay safe and take care of yourselves.
After placing your order you should receive an email confirmation/receipt.
Since all of our items are made to order there is a 3-5 day crafting period. This may be longer during the holidays.
Once your order is shipped you will receive a shipping confirmation. Your items may arrive in more than one shipment. Shipping times for US orders are typically 2-7 days depending on where you live.
If you have any questions about the status of your order please email email@example.com
Where can you ship to?
Mom Life Gear currently ships to the United States only. We are sorry for any inconvenience.
How long is shipping?
Shipping is typically 3-7 days depending on where you live.
Can you change my shipping address after my order has been placed?
If you realize that you entered your address incorrectly please email us at firstname.lastname@example.org as soon as possible. Although we cannot guarantee it, we will try our best to change the address. The sooner you are able to email us the more likely we can fix the error.
Can I track my order?
Yes. After your order has shipped you will receive an email with a tracking link.
If you don't receive a tracking confirmation (and it has been over 7 days since placing your order) first check your spam folder. Unfortunately, emails sometimes accidentally go to the spam folder. If it is not there please send an email to email@example.com
Why does my tracking link say "unavailable"?
Tracking links can take 1-2 days to update in our shipping partners system. Give it a day or two and check back. If after 2 days your link is still not working please send an email to firstname.lastname@example.org